dream88 Privacy Policy

1. Introduction

dream88 is committed to protecting the privacy and security of all users of our online casino and sports betting platform. We understand that when you share your personal information with us, you are placing your trust in dream88, and we take that responsibility seriously.

This Policy applies to all personal data collected through the dream88 Platform, including data collected during account registration, deposits and withdrawals, gameplay, customer support interactions, and use of our website. It applies to all users of the Platform, including players based in Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

This Policy should be read alongside our Terms & Conditions, which govern your use of the dream88 Platform.

2. Personal Data We Collect

dream88 collects personal data that is necessary to provide our services, comply with legal obligations, and improve your experience on the Platform. The categories of personal data we collect include:

2.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address (including city, province, and postal code)
• Username and encrypted password
• Government-issued identification documents (for KYC verification)

2.2 Financial Data

• Payment method details (e.g., GCash account number, PayMaya details, bank account information for BPI, BDO, or Metrobank, or card details for Visa/Mastercard)
• Transaction history, including deposits, withdrawals, and bonus activity
• Account balance information

2.3 Gaming and Usage Data

• Game history, betting patterns, and session duration
• Device information, including IP address, browser type, operating system, and device identifiers
• Log data and clickstream data relating to your use of the Platform
• Geolocation data (at the country or region level, where permitted)

2.4 Communications Data

• Records of your communications with our customer support team
• Feedback, survey responses, and promotional opt-in preferences

Data Category	Examples	Purpose
Identity Data	Name, date of birth, ID documents	Account creation, KYC, age verification
Contact Data	Email, phone, address	Account management, support, notifications
Financial Data	GCash, bank details, transactions	Processing deposits and withdrawals
Technical Data	IP address, device ID, browser	Security, fraud prevention, analytics
Gaming Data	Bet history, session logs	Service delivery, responsible gaming

3. How We Use Your Personal Data

dream88 uses the personal data we collect for the following purposes:

• Account Management: To create and manage your dream88 account, verify your identity, and process your registration.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the features of the Platform.
• KYC and Compliance: To verify your age (21+), identity, and payment methods in accordance with applicable regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming behaviour and provide responsible gaming tools, including deposit limits and self-exclusion options.
• Marketing and Promotions: To send you promotional offers, bonuses, and updates about dream88 services, where you have consented to receive such communications.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality and user experience of the Platform.
• Legal Obligations: To comply with applicable laws, regulations, and requests from competent authorities.

4. Legal Basis for Processing

dream88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and dream88 (i.e., to provide the Platform services you have requested).
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
• Legitimate Interests: Processing is necessary for dream88's legitimate interests, such as fraud prevention, security, and improving our services, provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting our support team or updating your account preferences.

5. Sharing Your Personal Data

dream88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only where necessary and on a need-to-know basis:

• Payment Processors: To facilitate deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
• Identity Verification Providers: To conduct KYC checks and verify your identity and age.
• Technology and Hosting Providers: To operate and maintain the Platform infrastructure.
• Fraud Prevention and Security Services: To detect and prevent fraudulent activity on the Platform.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory request.
• Game Software Providers: To the extent necessary to deliver specific games available on the Platform.

All third-party service providers engaged by dream88 are required to process your personal data only in accordance with our instructions and applicable data protection laws.

6. Cookies and Tracking Technologies

dream88 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function correctly. These cannot be disabled.
• Performance Cookies: Help us understand how users interact with the Platform by collecting anonymous usage data.
• Functional Cookies: Remember your preferences and settings to provide a more personalised experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

7. Data Retention

dream88 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or as necessary for legitimate business purposes. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with anti-money laundering regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for a period of three (3) years.
• Marketing preferences and consent records are retained until you withdraw your consent or for three (3) years from the last interaction, whichever is earlier.

When personal data is no longer required, dream88 will securely delete or anonymise it in accordance with our data retention procedures.

8. Data Security

dream88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the dream88 Platform
• Secure, access-controlled server infrastructure
• Regular security audits and vulnerability assessments
• Strict internal access controls limiting employee access to personal data on a need-to-know basis
• Multi-factor authentication options for account access

While dream88 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use a strong, unique password for your dream88 account and to keep your login credentials confidential.

9. Your Privacy Rights

As a user of the dream88 Platform, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data dream88 holds about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to Erasure: You may request the deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team via live chat on the Platform or by email at [email protected]. We will respond to all verified requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

10. Children's Privacy

The dream88 Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine regulations governing online gambling. dream88 does not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately.

11. Updates to This Policy

dream88 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify you by posting the updated Policy on this page with a revised "Last Updated" date. Where required by applicable law, we will provide more prominent notice of significant changes, such as via email or an in-platform notification.

Your continued use of the dream88 Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dream88 handles your personal data, please do not hesitate to get in touch with our support team. Our Filipino support agents are available 24 hours a day, 7 days a week via live chat on the Platform.

You may also reach us by email at [email protected]. We aim to respond to all privacy-related enquiries within five (5) business days.